Healing Client Relationships Book
Long term client
relationships are the life blood of a professional service practice, but
too often, professionals lose clients through conflict. This short
book will show you how to manage client conflict and restore relationships
to health and profitability. Whether you are a solo operator or a
part of a worldwide firm, healing client relationships is a critical part
of your job.
You will learn:
+ What to do when a
client complains
+ How to take control
of conflict
+ How to handle
emotional clients
+ Why clients become
dissatisfied
+ How to avoid making
things worse
+ How to prevent
conflict
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here to preview the book
Click here to order the book
Praise for Healing Client
Relationships
“A superb, organized approach to
resolving client conflict in professional service firms, quickly and
surely.”
Alan
Weiss, PhD., CMC
Author, “The Ultimate Consultant”
“You’ve written a book here that I
probably need to re-read about 20 times, and which I need to put into
practice immediately!”
Dana
Friedman
Board of Directors of Independent Computer Consultants Association
“Should be mandatory reading for all
consultants.”
Jerald Savin, CPA, CMC
Past National Chairman, Institute of Management Consultants USA
“With these checklists in mind,
consultants can become much more alert, thus ‘heal themselves’ and develop
a fresh, new level of attunement with their clients’ universe. How
needed!”
Agnes
Mura
President Professional Coaches and Mentors Association
“Wonderfully brief and to-the-point.
Sooner or later everybody ticks off a customer or client. Use this guide
to help you do damage control and win back the client you thought you
might have lost.”
Dr.
Mark Goulston
Syndicated columnist and author of “The Six Secrets of a Lasting
Relationship”
“This is an outstanding guide to handling
clients and healing professional relationships.”
Robert Steere
Director of Consulting Services, Deltanet
“Paul Glen gets straight to the point
with practical, helpful advice.”
David
Maister
Author “Managing the Professional Service Firm”
“Healing Client Relationships arms the
professional with the tools to keep clients by keeping them happy. The
Relationship Healing Process is a surefire way to take the fear and
guesswork out of solving client conflicts.”
Ian
Bogost
Director of Technology, Media Revolution
