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Endorsements
Praise
for Leading Geeks
Praise for Healing Client
Relationships
Consulting Client Comments
Speaking Client Comments
Training Client Comments
Praise for Leading Geeks
"Paul Glen's insights and experience
provide the keys to unlocking the potential [of geeks]."
Warren Bennis
Co-author Geeks and Geezers
"In this provocative book, Paul Glen
provides excellent advice for managing "Geeks" -- the computer nerds and
other high-tech gurus of the 21st century. But his insights apply equally
well to the challenge of leading any group of specialists for whom
esoteric knowledge is more important than power, and expertise more
determinative of social dominance than bureaucratic hierarchy, including
actors, athletes, university faculty, musicians, doctors and bond
traders."
Steven B. Sample
President, University of Southern California
“Managing technology talent is more
critical today than ever before. This book brings an insightful and
delightful perspective.”
James
Champy
Chairman of Consulting, Perot Systems Corporation
"Paul Glen not only tackles a frontier topic in business, but he
does so in a way that makes a significant contribution to our understanding not
only of "geeks," but of professional people in general . . . . The test of any
worthwhile book is that if forces you to stop reading and consider what the
author has said. Leading Geeks passes this test repeatedly."
David H. Maister
Co-author of "First Among Equals"
“Paul Glen masterfully and humorously
teaches us how to create followership in this notoriously inscrutable but
essential population. Ignore his rock-solid advice at your own peril.”
Andrew Sobel
Author of “Clients for Life” and “Making Rain”
“With an uncanny perception, Leading
Geeks provides rare insight into managing often confusing and complex IT
professionals. Whether you have minimal or extensive experience managing
technologists, you will be inspired by this book.”
Craig
McLeod
Director of Information Technology San Diego City Schools
“Leading Geeks nails the complex Geek
psyche and offers pragmatic advice and insight for those who wish to
harness the power of these most valuable employees. This book is required
reading for anyone in my company that works with Geeks.”
Michael Mori
President Network Insight
“This book is a must-read for anyone who
has to deal with the techno-geeks of today’s society. Paul has
encapsulated the essence of managing these folks effectively without
losing his sense of humor and his perspective.”
Marsha Lewin
Author of “The Overnight Consultant,” “The Consultant’s Survival Guide,”
“Better Software Project Management,” and co-author of “Software Project
Management: : Step by Step.”
“Highly talented technical people are a
separate breed and managing them is a delicate art. Paul Glen’s new book
Leading Geeks is essential reading for any manager facing the difficult
challenge of leading, motivating, and rewarding technical contributors.
Paul has done the improbable – he’s taken his experience and knowledge of
technical leadership and produced a funny, engaging, and valuable work
that is a treasure trove of wisdom for technical managers.”
Rick
Freedman
Author “The IT Consultant”
“We ought to stop complaining about
technical wizards and learn how to utilize their considerable talents.
Paul Glen helps us to do that better than I ever dreamed possible.”
Alan
Weiss, Ph.D.
Author, “The Ultimate Consultant” Series
“Paul Glen has put a lot of thought into
the particular (and at times peculiar) needs of the technical computer
staff; the geeks. For those who must lead technical personnel, this book
offers some invaluable aha’s regarding what makes them tick and how to
capitalize on their idiosyncrasies to achieve outstanding performance. And
this book doesn’t stop there. Even if you’re a seasoned Technical Manager,
you can’t get through this book without picking up a few tips to make your
job easier and your group more effective.”
Jeff
Chasney
Senior Vice President and Chief Information Officer Carl Karcher
Enterprises
“Leading Geeks provides a unique and
pragmatic perspective of the issues faced by technologists as they create
value within an organization. The ideas here will help any technical
business.”
Allen
Dickason
Senior Vice President and Chief Technology Officer Kinko’s
“I recognize the Geeks Mr. Glen describes
from my time at Apple Computer working with the team that invented the
Macintosh. If I’d had this book in 1981, there’s no doubt that I could
have better served the Human Resources needs of that team.”
Vicki
Milledge, Ph.D.
Program Manager, Emerging Leaders Program Center for Collaborative
Leadership College of Management, University of Massachusetts Boston
“This book is a must read for all who
struggle with leading the technical workforce. I’m going to be assigning
it to all my students.”
Professor David Finegold
Head of Strategy and Organizations Studies Keck Graduate Institute for
Applied Life Sciences
“This book is a great read, easily
understood and logically organized. It will definitely help leaders gain
the skills needed to be successful in today’s technologically dependent
organizations.”
Ronne
Froman
Rear Admiral, United States Navy (retired)
"Although ostensibly about technologists,
Leading Geeks provides broader insights into the nature and management of
knowledge workers in general. In fact, this book would be very valuable
for university managers who are trying to "lead" their faculty knowledge
workers!"
Margaret Hellie Huyck, Ph.D.
Professor, Institute of Psychology, Illinois Institute of Technology
"Using gentle humor and keen intellect,
Paul Glen pries the covers off an often mysterious group of key
contributors. Wondering what makes geeks tick, and how to get them ticking
in sync with the rest of the business? This book will show you how."
Marian Cook
President, Ageos Enterprises
"I identify with geeks and therefore,
recommend this book not only for those who manage, work and live with
geeks, but also for geeks. It helps us to better get to know ourselves.
Read it once for fun and once for meaning, then keep it and expect to
refer back to it."
Dolph
Santello
Principal Consultant Microsoft Corporation
Praise for Healing Client
Relationships
“A superb, organized approach to
resolving client conflict in professional service firms, quickly and
surely.”
Alan
Weiss, PhD., CMC
Author, “The Ultimate Consultant”
“You’ve written a book here that I
probably need to re-read about 20 times, and which I need to put into
practice immediately!”
Dana
Friedman
Board of Directors of Independent Computer Consultants Association
“Should be mandatory reading for all
consultants.”
Jerald Savin, CPA, CMC
Past National Chairman, Institute of Management Consultants USA
“With these checklists in mind,
consultants can become much more alert, thus ‘heal themselves’ and develop
a fresh, new level of attunement with their clients’ universe. How
needed!”
Agnes
Mura
President Professional Coaches and Mentors Association
“Wonderfully brief and to-the-point.
Sooner or later everybody ticks off a customer or client. Use this guide
to help you do damage control and win back the client you thought you
might have lost.”
Dr.
Mark Goulston
Syndicated columnist and author of “The Six Secrets of a Lasting
Relationship”
“This is an outstanding guide to handling
clients and healing professional relationships.”
Robert Steere
Director of Consulting Services, Deltanet
“Paul Glen gets straight to the point
with practical, helpful advice.”
David
Maister
Author “Managing the Professional Service Firm”
“Healing Client Relationships arms the
professional with the tools to keep clients by keeping them happy. The
Relationship Healing Process is a surefire way to take the fear and
guesswork out of solving client conflicts.”
Ian
Bogost
Director of Technology, Media Revolution
"Although it has been only six
short months since launching this project, we are already seeing the results in
new products being brought to market - markets that we decided to penetrate
because this process indicated they would be valuable! Furthermore, there
are so many similar projects underway. The reorganization that you have
spearheaded has enabled us to better leverage our people and our products."
Jane
Kleinberger
CEO, Paciolan
"Your evaluation of our current
practices coupled with your recommendations and "on-demand-coaching" has played
a significant role in producing a 300% growth rate in the past six months.
I would highly recommend your services to anyone (except my competitors)."
Gerald
Freeman
President, Functional Solutions Group
"We look forward to continuing
your one-day strategy sessions with our leadership group. We as a team
feel that the amount of progress we were able to make in just one day was
incredible. We really liked how you gave us a framework coming out of the
meeting so that even though you were only there for one day, the process
continued for many weeks."
Michael
Cocanower
Principal, IT Synergy
“Paul helped us to step back
from our routines and focus on the important things in our business that weren’t
receiving the attention they deserved.”
Christine Harding
Director of Professional
Services, Paciolan Systems
"Paul's coaching on two
of our projects saved us at least $100,000, improved our
client relationships, and enhanced our professionals' skills."
James Ehrenberg
President and CEO, Compass
Computer Group
Speaking Client Comments
"Thank you for sharing your wisdom
and humor last month with the Southern California Security Association.
You had a very favorable response from the board and I am sure you'll be invited
back next year.
Mitchell
Carson
President, Impact Products
"Just a note to thank you for your
excellent presentation on 'Accelerating IT Professionalism' last month.
Our consultants commented on your enthusiasm, professionalism and grasp of the
subject matter. You should know that we have made seeing the video of your
presentation a part of our orientation for new consultants as they join Deltanet."
Robert
Steere
Director of Consulting Services, Deltanet
"I can't thank you enough for
addressing our consultants at our recent quarterly Knowledge Warehouse Team
Meeting. Were were all enlightened and impressed with your knowledge of
proper consulting practices and more importantly, your presentation skills that
apparently captivated our team members."
Samia
Soliman
Director Professional Services, Spectria
"I have received nothing but great
feedback and still continue to recieve wonderful comments from students,
faculty, and other firm members about your presentation."
Chon Phuong
President, ISSA California University, Long Beach
“I would recommend it [TCSI’s
MSF class] to anyone seriously interested in the software development process.”
“I thought it was very worth
the time and money, and your enthusiasm and command of the material were
outstanding!”
“Paul [the instructor] is one
of the best teachers that I have had for any class I have ever taken.”
“[The instructor] was able to
keep my attention with humor, anecdotes and his unique insight into the software
development process.”
“[The instructor] communicates
well and creates a great learning environment.”
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